Support by email
For general enquiries, account checks, deposits or withdrawals, contact the email address below. Use a descriptive subject, such as “Withdrawal pending”, “2FA access” or “Fees”.
[email protected]Get in touch
Get in touch
Our support team is available for onboarding guidance and technical assistance.
When contacting us, include the email linked to your account, the relevant subject—such as registration, payments or technical support—and any helpful screenshots. Clear details help us investigate faster.
Where possible, we give priority to questions about pending transactions and withdrawals. To protect your account, we will never request your complete password or 2FA codes in an unsolicited email.
New to the platform? Set up access in a few minutes from the registration page, then come back with questions once your account is open. You can also review the FAQ for information on fees, security and available markets.
Typical reply time
An initial reply typically arrives within a few hours. Payment reviews or periods of high demand can require additional time; we will notify you when the request progresses.
Ready to begin?
Registration takes only a few minutes and does not require a phone call. Once signed up, support can assist with the interface and introductory risk controls.
Open your accountFrequently raised topics
- Activating an account and confirming your email
- Deposits, payment options and shown charges
- Withdrawals: processing times, updates and verification files
- Account protection: 2FA, active sessions and device permissions
- Working with charts, signals and automated tools
Support availability
Support coverage is available around the clock through the channels listed here. During quieter periods, non-urgent enquiries are generally answered within one business day.
Important: trading can result in the loss of capital. Support can explain how Nuvaultance operates, but cannot offer individualized investment recommendations.